Corporate Experience
Independent Practice & Freelance Work
GetYourGuide, Berlin (2024–2025)
Customer Care Escalations Team Manager
Managed a multicultural team, optimizing customer communication frameworks and service flows.
Trade Republic, Berlin (2021–2024)
Senior Customer Care Operational Excellence Manager
Led quality, process, and communication initiatives across multiple markets, integrating data, design, and empathy-driven leadership.
Booking.com, Berlin (2014–2019)
Customer Care Quality Advisor & Coach
Developed and implemented performance feedback structures combining service design and human communication principles.
Early Career, Antalya & Istanbul (2008–2013)
Worked in advertising and communication agencies as a Project Coordinator, managing campaigns and creative production processes for local and international clients.
Adobe, (2020–2021)
Freelance Visual Communication Designer
Worked with Adobe’s EMEA creative team on campaign visuals and content for regional product communications, integrating brand design with digital storytelling. See Portfolio.
Researcher & Writer (2014–Present)
Produces essays and research on identity, migration, and cultural heritage, exploring communication as a bridge between technology, culture, and belonging.
Published articles on UX, empathy, and design on Medium; develops audiovisual material and interviews focusing on wellbeing, culture, and human connection.
Social Engagement / Intercultural Mobility
Youth in Action Program, Bucharest, Romania (2013)
Participant in the EU-funded project Get Involved, focused on youth participation and democracy. Collaborated with youth leaders and trainers to explore participatory communication, active citizenship, and intercultural cooperation in the youth field.
Akademie Der Kulturen, Bochum, Germany (2011–2012)
Took part in a year-long EU-funded program on youth empowerment and intercultural learning, contributing to community projects promoting social inclusion, creativity, and cultural exchange. Supported the organization’s communication and outreach activities, enhancing the visibility of its educational and cultural initiatives.
Assoc. of Local Authorities in Lithuania, Vilnius, (2010)
Internship
Completed an EU-funded internship focused on cultural communication and local governance, supporting the coordination and communication management of projects that fostered intercultural dialogue and civic cooperation among European municipalities.